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goMobi subscriptions allow a 30 day grace period following expiry date during which the...
Building your first website with Parallels Plesk SiteBuilder Can I access my domain name with or without the \'www\'Yes, you will be able to access the domain name with or without the \'www.\'. For example, you...
Can I add Reviews and Testimonials to my mobile website?Yes, display your top 5 business reviews from Yelp and/or FourSquare. Enter the links in the...
Can I add Video to my mobile website?Yes you can add videos to your mobile site. You can either add a link to a YouTube video and/or a...
Can I add a page to my mobile site?Yes. You can add a page to your mobile site using the ‘Create Page’ feature in the...
Can I add links to pages on my desktop site?Yes, by using the ‘Create Link’ feature. Just add in the URL of the page of your...
Can I add links to pages on my desktop site?Yes, by using the ‘Create Link’ feature. Just add in the URL of the page of your...
Can I add multiple Coupons?Yes, you can multiple Coupons via the ‘Coupons’ feature. The coupons will be...
Can I add multiple locations?You can add up to 4 locations via the ‘Find Us’ feature. A Google map, directions and...
Can I add multiple phone numbers?No, currently you can add only one ‘Click to Call’ feature. Although a phone can be...
Can I add my own custom icons to my mobile website?No, currently you can only choose from the icon sets that are already available. This will be...
Can I also change the language of my mobile website?Yes, via the Language & Region feature on the Design tab of the Setup Assistant.
Can I change my domain name?Yes, the domain name associated with your account can be changes any time. You just need to...
Can I change the icon for a particular feature?Yes you can; click on the Options link in any of the features and then click on the ‘Change...
Can I change the language of the Setup Assistant [Control Panel]?Yes, choose your language using the selection at the top of the Setup Assistant. This will result...
Can I change the layout of the mobile website?Yes. There are multiple templates and icon sets that you can choose from to change the look and...
Can I change the name of an icon?You can modify the label of an icon easily by clicking on the Options link on the feature you...
Can I create custom forms for my mobile website?Yes use the form feature to create forms to suit your business needs. You can customize the form...
Can I customise the colours on my mobile site?You can customize the colors of your mobile website in the Options area of the Site Color feature...
Can I display my products in different currencies?No all your products sold must be in the same currency.
Can I enter HTML in the mobile website Setup Assistant?Yes, HTML tags are permitted. These are: \'b\', \'i\', \'strong\', \'em\', \'small\', \'big\',...
Can I enter Javascript in the mobile website Setup Assistant? Can I enter Javascript in the mobile website Setup Assistant?No
Can I export and save my analytics data?By using the export button on the analytics page, you can create a CSV file for export to excel...
Can I export and save my analytics data?By using the export button on the analytics page, you can create a CSV file for export to excel...
Can I feed multiple calendars into this feature?No. You can only use one feed at a time.
Can I highlight text, insert a link or increase the size of the font on a page?Yes, you can highlight text in a different colour, insert a link, insert bullets etc. on a page...
Can I link to my existing website from my mobile website?Yes, within the list of features you can use the ‘Full Website’ feature to link to...
Can I put ads on my mobile website?Yes you can add ads to your mobile website by entering your Google Adsense ID in the Site...
Can I re order the layout of my page?You can change the icon, position of the icon and rename each feature in the...
Can I remove the branding in the footer of the site?Yes, go to the Advanced Feature in the Setup Assistant [Control Panel] and select the...
Can I sell products on my mobile site?Yes, you can create a shopping cart and sell up to 20 products for visitors to purchase via...
Can I sell products via PayPal and Google Checkout?Yes, you can add both payment options if you have a valid Merchant ID for both.
Can I upload images to my Mobile Website?Yes, you can upload images to create a gallery using the Image feature or you can insert images...
Can I use Flash?No, goMobi does not support the inclusion of Flash objects. Most phones do not support Flash.
Can I use two different telephone numbers (i.e. landline and mobile phone) on the Call Us link?Currently, you can only put one number – so it would be recommended to use your main...
Can a customer add multiple domains to a subscription?Yes, via the API you can add up to 5 domain aliases to a subscription. Please refer o the...
Can a customer delete their domain name but keep goMobi?Yes, the domain can be removed via the API. If there is no domain assigned to the subscription...
Can we redirect our customers to dotMobi in case of any questions?dotMobi respects the special relationship between the Reseller and its customers. As part of the...
Can we redirect our customers to dotMobi in case of any questions?dotMobi respects the special relationship between the Reseller and its customers. As part of the...
Can we redirect our customers to dotMobi in case of any questions?dotMobi respects the special relationship between the Reseller and its customers. As part of the...
Do I have the ability to select different field types?Yes, you can choose from multiple field types such as text fields, text areas, check boxes, radio...
Do I need an international code with my phone number?It is recommended to include the international code so that click to call would work also on...
Does a customer have to renew goMobi at the same time as the domain?No, they do not have to be renewed together, but for the goMobi service to be reachable, the...
Does goMobi require a .mobi domain name?No, a goMobi site can be provisioned on any 2nd level or 3rd level domain
Editing and Publishing an existing website with the SiteBuilder For goMobi to work, is an existing website required to use as a source site?No. goMobi helps you keep the information on your mobile site in sync with information on your...
Getting Started with Parallels Plesk Panel 10 Getting help with Drupal How Site Translation is activated?The site owner must select the Translate feature in the Setup Assistant and click ‘add to...
How Site Translation is activated?Click Add to Site button on the ’ Site Translation’ feature in the Setup Assistant
How are analytics activated for a goMobi mobile website?Analytics is always activated and can be accessed via the analytics tab on the Setup Assistant....
How are we billed for goMobi activations?A Monthly invoice will be delivered at month end for all new subscriptions created during the...
How can I activate analytics for my mobile website?Analytics is always activated and can be accessed via the analytics tab on the Setup Assistant...
How can I add new customers?To add new customers follow the steps given below: 1. Login into your Plesk control panel2....
How can I assign permissions using Plesk control panel?Refer the steps given below to assign permissions using Plesk control panel: 1. Login into...
How can I change document root or website?To change document root or website: 1. Login into your Plesk control panel2. Click on \'Websites...
How can I change plan of users?To change plan of users refer the steps given below: 1. Login into your Plesk control panel2....
How can I check current disk space and bandwidth usage?To check current disk space and bandwidth usage: 1. Login into your Plesk control panel.2....
How can I customize plan of users?Refer the steps given beloe to customize plan of users: 1. Login into your Plesk control...
How can I enable disabled extensions like PHP, ASP, ASP.net .... etc.?Refer the steps given below to enable disabled extensions like PHP, ASP, ASP.net: 1. Login...
How can I get my DNS settings changed (MX record, A record, C NAME)?To change your DNS settings as far as your MX record, A record, C NAME, you will need to submit a...
How can I install any application using control panel?To install any application using control panel, follow the steps given below: 1. Login into...
How can I move domain in different user of user?To move domain in different user of user use the steps given below: 1. Login into your Plesk...
How can I open my File manager using Plesk control panel?To open your File manager using Plesk control panel: 1. Login into your Plesk control...
How can I open my Hosting Control panel?To open your hosting control panel use the information given below: URL -...
How can I renew my domain registered with your company?To renew a domain name which was registered with us you have to submit a trouble ticket to our...
How can I uninstall any application?To uninstall any application: 1. Login into your Plesk control panel.2. Click on \'Websites...
How can I view my analytics data by day, week, and month?You can view the performance of your analytics data daily, weekly or monthly by clicking the...
How can I visit my site before propagation?You can use your domain\'s server IP address, plus your username like this:...
How can a reseller cancel a goMobi subscription?Resellers can cancel goMobi subscriptions via the API – as outlined in the integration...
How can a reseller, activated or deactivated a content gateway feature such as a custom icon?Custom applications that have been configured via the Admin Tool [open the “Content Gateway...
How can analytics data be viewed?goMobi site Analytic data can be viewed daily, weekly or monthly by clicking the relevant button...
How can visitors to my desktop website automatically go to my mobile site?This can be done by adding redirection code to your desktop site.
How do I add Google Analytics Tracking code to my mobile website?Google Analytics has advanced options that support tracking of mobile. Follow the steps below to...
How do I add/delete/manage events?To manage your events please use the Google Calendar interface directly at...
How do I change the position of a feature?To change a position of a feature click on the Options link on the feature you want to change.
How do I enable Event Calendar feature?To activate this feature you will need to specify the URL of the XML feed of the Google Calendar...
How do I enable Multi-lingual Support?The interface language is set via the API so that you control which language to present. The site...
How do I find the right XML feed for my calendar?For instructions on how to locate this feed see...
How do I redirect customers to my mobile website?To redirect visitors to your mobile site you need to add redirection code to your desktop site....
How do I set up a Google Checkout Account?Go to https://checkout.google.com/sell/ to set up your Google Checkout account. During the signup...
How do I set up a PayPal accountGo to https://www.paypal.com/webapps/mpp/merchant to set up your PayPal Merchant account. During...
How do custom links work with goMobi? – How many custom links can customers add to their goMobi site?Customers can add links to their goMobi site as desired, which can link to content on their own...
How does goMobi help to increase a site’s visibility in mobile search engines?The goMobi site is built using good practice recommendations, as outlined in Google’s...
How does my goMobi customer remove the ‘goMobi by dotMobi’ branding on the footer of their goMobi site?The site owner should go to the Advanced Feature in the goMobi Setup Assistant and select the...
How does the ``find us`` function work?The basic objective of this feature is still to allow visitors of the mobile site to get...
How does the goMobi Free Trial work?When a customer signs up for goMobi, you can offer the product free of charge for thirty days....
How does this Event Calendar feature work?This feature allows you to display a feed from a Google Calendar in your mobile site. It can be...
How long does it take before my domain starts working?If you have ordered a new domain name from us, it will take 12-48 hours. If you are transferring...
How long does it take make my domain name active?It usually takes about 24-48 hours before it is visible to all users of the Internet. Sometimes...
How many custom forms can I create?You can add up to 5 custom forms to your mobile website.
How many products can I add to my products page?You can add up to 20 products to your products page.
How many users can the goMobi site handle?goMobi leverages one of the most advanced technologies to ensure scalability and fast response...
How much content can the mobile site hold/support?There is no technical limitation to the amount of content that can be put on the site. However,...
How quickly are changes made on a source site reflected on the goMobi site?When content on a source site is modified, which is linked from the goMobi site, changes are...
How soon is a goMobi site live after the service is activated?Your goMobi site should be open for business from the moment you click the “Get...
How to Get Google Adword Credit?In order to get the google adword credit, your account must meet the following criteria- It...
How to access the SiteBuilder from Plesk 10 How to add Google Analytics code to your website How to add MIME type?To add MIME type: 1. Login into your Plesk control panel2. Click on \'Websites &...
How to add a shipping module in osCommerce How to add and edit text & image modules How to add domain alias?To add domain alias: 1. Login into your Plesk control panel2. Click on \'Websites &...
How to add payment modules in osCommerce How to add product categories to your store in osCommerce How to add products to your store in osCommerce How to adding redirection code to desktop sites ?GoDaddy Website Tonight sites 1. Log in to the WebSite Tonight account [using the...
How to adjust the System Time in Plesk How to adjust the System Time in Plesk How to backup and restore your database in osCommerce How to change tax rates in osCommerce How to change the Action Log settings in Plesk How to change the server's hostname and other settings in Plesk How to change the status (Active or Suspended) of the user?To change the status (Active or Suspended) of the user use teh steps given below: 1. Login into...
How to change your header in WordPress How to change your password in Drupal How to change your password in WordPress How to change your site's layout How to change your site's name, description, and meta keywords How to change your site's page structure How to configure Mail Server and Virus Protection Settings in Plesk How to configure an email account in Eudora How to configure an email account in FoxMail How to configure an email account in IncrediMail How to configure an email account in Netscape How to configure an email account in Opera How to configure an email account in Outlook 2000 How to configure an email account in Outlook 2003 How to configure an email account in Outlook Express How to configure an email account in Pegasus How to configure an email account in Thunderbird How to configure and manage Database Servers in Plesk How to configure the DNS Template Settings in Plesk How to configure your currency in osCommerce How to configure your settings in WordPress How to configure your site in Drupal How to configure your store in osCommerce How to create DNS records?To create DNS records: 1. Login into your Plesk control panel.2. Click on \'Websites &...
How to create Database?Refer the steps given below to create database: 1. Login into your Plesk control panel2. Click...
How to create ODBC DSN?To create ODBC DSN: 1. Login into your Plesk control panel2. Click on \'Websites...
How to create Virtual Directories?To create vitual directories: 1. Login into your Plesk control panel2. Click on \'Websites...
How to create a DNS CNAME ?Creating a DNS CNAME differs from provider to provider - if you\'re having trouble settings up...
How to create a FTP accountTo create a FTP account: 1. Login into your Plesk control panel2. Click on \\\'Websites &...
How to create a FTP account?To create a FTP account: 1. Login into your Plesk control panel2. Click on \\\'Websites &...
How to create an email account?Refer the steps given below to create an email account: 1. Login into your Plesk control...
How to create and edit links How to create and edit tables How to create and manage Reseller Plans in Plesk How to create and manage Resellers in Plesk How to create menus in Drupal How to create new hosting plan?Refer the steps given below to create new hosting plan: 1. Login into your Plesk control panel...
How to customize your site header How to customize your site menus How to edit your profile in WordPress How to edit your site's metadata How to install Drupal from Fantastico How to install WordPress How to install osCommerce from Fantastico How to log in to Plesk as an Administrator How to manage IP addresses in Plesk How to manage banners in osCommerce How to manage blocks in Drupal How to manage categories in WordPress How to manage menus in Drupal How to manage modules in Drupal How to manage pages in Drupal How to manage pages in WordPress How to manage stories in Drupal How to manage stories in Drupal How to manage themes in Drupal How to manage users in Drupal How to manage users in WordPress How to manage your customers in osCommerce How to manage your plugins in WordPress How to manage your system's Scheduled Tasks in Plesk How to modify your website's color scheme and fonts How to restore database backup?to restore your database backup follow the steps given below: 1. Login into your Plesk control...
How to send Mass E-mail Messages in Plesk How to send email to your customers from osCommerce How to set a default page for your website?To set a deafult page for website: 1. Login into your Plesk control panel2. Click on...
How to set custom error page?To add custom error page use the steps given below: 1. Login into your Plesk control panel2....
How to set up E-mail Notifications in Plesk How to setup Product Attributes in osCommerce How to setup special promotions in osCommerce How to take backup of database?To take backup of database: 1. Login into your Plesk control panel2. Click on \'Websites &...
How to update your WordPress installation How to upload a favicon for your site How to upload additional Applications in Plesk How to use the Event Manager in Plesk How to using a Custom Domain/SubDomain?1. In order to create a new subdomain for your mobile site (i.e. m.domain.com), sign in to your...
How to verify website ownership How to write a comment in WordPress How to write a new post in WordPress I am interested in bulk creation of mobile website; can I do this?This is not available through the Setup Assistant however resellers of goMobi have access to the...
I am not able to change name servers? What I should do?To change the name servers, follow the given steps: Go to Domain Control panel Enter your...
I cannot add shipping cost to my products?There currently is no option to add shipping cost separately. The price of each product you are...
I have mobilized my desktop using the the ‘Full Website’ feature. However, I wish to exclude certain page elements from my desktop site from being displayed on the mobile site. Is this possible?Yes. The Designer Toolkit allows you to add some special CSS attributes to elements of the markup...
I have registered domain name(s) with your company, how will I know when to renew?We register domain names on your behalf. You are responsible for monitoring and renewing your...
I have registered my domain with you. What name servers should I use?Please refer to your welcome email for the correct name servers. In case if you are not able to...
I want to be able to auto-populate goMobi sites for my customers. Can I do this?Yes, you can easily auto-populate goMobi sites for your customers using the goMobi configuration...
I want to build my own user interface for goMobi. Is this possible?Yes, please contact your goMobi Account Manager for more information.
If a customer wants to discontinue the service mid-term how is the billing affected?And do we have to create a report every month?The full subscription period will have been billed by dotMobi at the start of a subscription. No...
If modifications are made to the content on the source site, how quickly is this reflected on the goMobi site?If the goMobi site includes links to content on the source site, then changes to the content on...
If the source site is changed to a different site, how quickly is this reflected on the goMobi site?The source site content is only used to populate the site the first time. Therefore changing the...
Is it possible to integrate goMobi with a website builder?Yes, please contact your goMobi Account Manager for more information.
Is there a way to automatically send my customers’ mobile traffic to their goMobi site?Yes, this can be done in a number of different ways: 1. Add redirection code which is provided to...
Maintaining your site in Drupal My customer already has a spare domain name, can they use it instead of getting another one with goMobi?Yes, your customer may use any existing domain.
My customer currently has an Instant Mobilizer subscription. Can this be easily changed to a goMobi subscription?Yes the conversion of an existing Instant Mobilizer subscription into a goMobi subscription is a...
My domain is registered via another registrar. Can I transfer it to you?In most of the cases answer is yes you can easily transfer your domain to us. While it\'s not...
My social media links dont work?If your social media links dont work please check again through the steps outlined in the help...
Setting up your account information in Drupal Viewing and Configuring Server Health Reports in Plesk What Multi-lingual Support feature mean to me?Your mobile site can now be accessed in several languages to accommodate the diverse needs of...
What about other types of phones?The advanced feature is transparent and only offered to high-end devices with the required...
What are A Records?Address or A records (also known as host records) are the central records of DNS. These records...
What are Domain Pointers?A domain pointer is used when you have requested us to setup a 2nd domain of yours to point to a...
What are the benefits of Content Gateway?You can now add content that may provide added-value for a certain target market or that you want...
What are the benefits of Event Calendar feature?Visitors to the goMobi site can automatically add events from this feed to the calendar on their...
What are the benefits of Event Calendar feature?Visitors to your mobile site can automatically add events from this feed to the calendar on their...
What are your Primary and Secondary DNS numbers?Please refer to your welcome email it contains the correct DNS nameserver details for your...
What browsers, phone types and cellular services are supported?dotMobi’s DeviceAtlas is the most comprehensive and advanced database of mobile phones...
What currencies are supported in Shopping Cart/mCommerce?currently Dollars [USD] , Euros [EUR], Pounds [GBP], Chinese Yuan [CYN] and Japanese yen [JPY]
What data can I view in the analytics tab?Within analytics, in the visitor data tab you can view the performance data of your mobile...
What data can be viewed in the analytics tab?Within analytics, in the visitor data tab you can view the performance data of your goMobi...
What does Multi-lingual Support feature mean to me?goMobi partners can now market and offer goMobi in a several languages to expand reach and grow...
What format should my phone be in?Ideally in standard international format e.g. +1.1223434344. Avoid putting any space or any sign...
What happens if the expiration date for the domain is different than goMobi’s one?The goMobi service is dependent on the availability of the domain to reach the site: therefore if...
What is Domain Renewal/Restoration Period? What is Event Calendar feature?This feature allows the site owner to publicize events using an RSS feed. (RSS feeds provide...
What is Event Calendar feature?This feature allows you to publicize your events using an RSS feed. (RSS feeds provide users with...
What is Site Translation feature?This feature allows the site visitor to select the language of their choice via an icon on the...
What is Site Translation feature?This feature allows the site visitor to select the language of their choice via an icon on your...
What is domain parking?Domain parking (at least in the context as it\'s used here) refers to the process of adding...
What is domain pointing?Domain pointing takes domain parking to another step by allowing multiple domains which resolve...
What is domain propagation?Propagation is the period of time, or delay, involved in sending your domain\'s address...
What is the Content Gateway Feature?The Content Gateway Feature allows goMobi partners to display third-party content on the goMobi...
What languages are available in Multi-lingual Support?English, German, Spanish, Brazilian Portuguese, Dutch, French, and Chinese (Simplified).
What languages are available?English, German, Spanish, Brazilian Portuguese, French, Dutch and Chinese (Simplified).
What marketing materials / support is available to me as a reseller to help sell the goMobi product?dotMobi has prepared a wide range of marketing materials that make it easy for a reseller to...
What options are available in Content Gateway?This is dependant on the option provided by the channel partner a) Exposed to customer via the...
What type of phones does it support?This feature has been tested successfully with iPhone, Android and PalmPre.
What types of calendars are supported?Currently only Google Calendar is supported. You can sign up for free at...
What video formats are supported?Your mobile website only supports YouTube videos
What will my existing website look like on a mobile phoneBy adding the ‘desktop website’ feature or by add links to pages on your desktop site...
Where does the booking request go?You can either specify the email address where you wish to receive the booking request or if you...
Who will be the owner of the domain name if I purchased it from you?The domain name will be yours completely. If you decide to not use us as your webhost, you can...
Whom do I contact with technical issues or questions relating to the goMobi service?Your account manager can assist to direct your questions to the right contact within dotMobi to...
Why are some of the translations inaccurate?This feature is based on a third party automated translation and therefore errors can occur.
Why are some of the translations inaccurate?This feature is based on a third party automated translation and therefore errors can occur.
Why can\'t I create sub-domains?If your domain is not pointing to our name servers and is still in the process of being...
Why is the content related to the desktop website feature not translated?We do not translate your desktop site. All other content on your mobile site will be translated.
Will content on my desktop site automatically be synched with my mobile site?If you add links to pages on your desktop site using the Create Link feature or if you activate...
Will dotMobi provide reports or statistics on a regular basis?dotMobi provides you with access to an Admin Tool, which provides details of your goMobi...
Will this affect text I have already added to my Mobile site?No, it will only affect the default text. Any content you add can be in any language you wish.
Will you invoice us for goMobi at the same time as the .mobi domain name?goMobi is invoiced separately. If a .mobi domain name is used, it will be billed using the...
